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10 July 2014

Service-led innovation

Dr Tim Murdoch joins Cambridge Consultants to lead Digital Services initiative

Product design and development firm Cambridge Consultants has appointed Dr Tim Murdoch as director of Digital Services. The move is in response to the growing momentum surrounding the ‘Internet of Things’ (IoT) – which is leading to an increase in service-led innovation. IoT technology and services spending is predicted to generate global revenues of $8.9 trillion by 2020.

Cambridge Consultants’ new Digital Services initiative builds on the company’s work in the fields of connected devices, data analytics and integrated systems across a range of sectors and with clients around the world. The aim is to deliver new services in the medical, consumer and industrial sectors.

“Business models are changing across industry,” said Alan Richardson, CEO of Cambridge Consultants. “From pharmaceuticals to sports apparel, and from industrial plant to consumer gadgets, the way our clients do business is undergoing change. We have seen a move from device-only to device-with-services – and it’s fast becoming services-with-devices. In creating the Digital Services initiative, Cambridge Consultants is leading the way for its clients worldwide.”

Before joining Cambridge Consultants, Dr Murdoch was founder and CEO of Iceni Mobile – a turnkey solution provider and business incubator for mobile payments in emerging markets, creating marketplaces for a wide range of secure mobile data services.

Prior to that, he led the design, development, deployment and operation of the M-PESA mobile payment service – a digital service that now handles more than 40% of Kenya’s GDP and triggered a global revolution in mobile financial services. The aim of the project was to use mobile technology to tackle the high costs associated with micro-finance in Africa. The M-PESA app sits on the SIM card of a mobile phone and can be used to send and receive money using text messages.

“A crucial aspect of the M-PESA project was that it forced us to think about the service we were creating – not just the technology platform,” said Dr Murdoch. “We had to support nine different types of mobile user – many of whom had never seen a phone before – and turn the country’s shopkeepers into a national distribution network.

“Clients are increasingly seeking a ‘services-with-devices’ approach to product development for everything from consumer and industrial products to the next generation of medical devices. Cambridge Consultants’ new Digital Services initiative ensures that we can continue to deliver vital competitive advantage to our clients in the changing landscape of the connected world.”

Notes to editors

Cambridge Consultants develops breakthrough products, creates and licenses intellectual property, and provides business consultancy in technology-critical issues for clients worldwide. For more than 50 years, the company has been helping its clients turn business opportunities into commercial successes, whether they are launching first-to-market products, entering new markets or expanding existing markets through the introduction of new technologies. With a team of more than 700 staff, including engineers, scientists, mathematicians and designers, in offices in Cambridge (UK), Boston (USA) and Singapore, Cambridge Consultants offers solutions across a diverse range of industries including medical technology, industrial and consumer products, digital health, oil and gas, and wireless communications.

Cambridge Consultants is part of Altran, a global leader in engineering and R&D services which offers its clients a new way to innovate. Altran works alongside its clients on every link in the value chain of their project, from conception to industrialisation. In 2015, the Altran group generated revenues of €1.945bn. With a headcount of more than 27,000 employees, Altran is present in more than 20 countries. For more information, visit

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